PresentID Privacy Policy

Information We Collect

1. Information We Collect

Depending on how you use PresentID services, we may process different categories of information. The information collected depends on the specific product, service, application, or integration being used.

Information may include account and contact information such as name, email address, organization details, phone number, and other information voluntarily provided when communicating with PresentID or using our services.

When our identity verification technologies are used, the relevant service may process identity-related information supplied by the customer or end user. This may include information contained in identity documents, facial images, video samples, voice samples, or other verification data, depending on the functionality being used.

Technical information may also be collected automatically, including device information, browser type, operating system, IP address, application information, timestamps, diagnostic information, and security-related logs.

Identity & Biometric Information

2. Identity and Biometric Data

Some PresentID solutions are specifically designed to support identity verification and authentication. These services may process information such as facial images, facial biometric characteristics, voice samples, voice biometric characteristics, identity document information, and liveness verification data.

Such information is processed only when it is required by the relevant service or functionality. The purpose of processing may include identity verification, authentication, fraud prevention, security monitoring, account protection, and compliance with applicable requirements.

PresentID applies technical and organizational measures designed to protect biometric and identity-related information from unauthorized access or inappropriate use. Access to such information is restricted according to operational and security requirements.

Customers integrating PresentID technology remain responsible for determining the appropriate legal basis, notices, permissions, and consents required for their particular use case and jurisdiction.

Use of Information

3. How We Use Information

PresentID may use collected information to provide, operate, maintain, and improve our products and services. Information may also be used to authenticate users, process verification requests, detect suspicious activity, prevent fraud, maintain system security, and troubleshoot technical problems.

We may use information to communicate with customers and users regarding service updates, technical matters, security notices, support requests, and other information related to the services.

Technical and aggregated information may be used for analytics, performance monitoring, reliability improvements, product development, and security analysis. Where practical, information used for analytical purposes may be aggregated or otherwise processed to reduce its association with individual users.

Legal Processing

4. Legal Basis for Processing

PresentID processes personal information only where there is an appropriate legal basis for doing so. Depending on the circumstances, processing may be necessary to provide a requested service, perform contractual obligations, comply with legal requirements, protect legitimate interests, prevent fraud or abuse, or where appropriate consent has been provided.

The applicable legal basis may vary depending on the nature of the service, the relationship between PresentID and the user, the role of the customer, and the applicable laws and regulations.

Data Security

5. Data Security

Protecting information against unauthorized access, disclosure, modification, destruction, and loss is an important part of PresentID's security strategy. We use appropriate technical and organizational safeguards designed to protect information throughout its lifecycle.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, network protections, monitoring, logging, secure development practices, vulnerability management, and controlled access to production systems.

Although PresentID takes reasonable measures to protect information, no internet-based service or electronic storage system can be guaranteed to be completely secure. Users and customers should also take appropriate measures to protect their accounts, devices, credentials, and systems.

Data Retention

6. Data Retention

PresentID retains information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining security, fulfilling contractual requirements, resolving disputes, and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information, the product being used, contractual requirements, applicable laws, and the role of PresentID in processing the information.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable retention policies and legal requirements.

Data Sharing

7. Sharing and Disclosure of Information

PresentID does not sell personal information as part of its business operations. Information may be shared only where necessary to provide services, operate our infrastructure, protect our systems, comply with legal obligations, or fulfill contractual requirements.

Where third-party service providers are used, they may process information only to the extent necessary to provide the relevant service or support the operation of PresentID systems. We seek to use appropriate contractual and security measures for such relationships.

Information may also be disclosed when required by law, legal process, court order, governmental request, or when necessary to protect the rights, safety, security, or property of PresentID, our customers, users, or others.

International Processing

8. International Data Transfers

Depending on the services used and the location of our customers, information may be processed or stored in countries other than the country in which the user or customer is located.

Where international data transfers are applicable, PresentID aims to apply appropriate safeguards and contractual or legal mechanisms required by applicable data protection laws.

Cookies & Technologies

9. Cookies and Similar Technologies

PresentID websites and applications may use cookies or similar technologies to support essential functionality, improve performance, understand how services are used, maintain security, and improve the overall user experience.

Depending on the website or service, users may be able to manage certain cookie preferences through their browser settings or available privacy controls.

Your Privacy Rights

10. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, individuals may have certain rights regarding their personal information. These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion, object to certain processing, restrict processing, or request portability of information.

Where processing is based on consent, individuals may also have the right to withdraw that consent, subject to applicable legal limitations and the nature of the service.

Requests relating to personal information may be subject to verification requirements to ensure that information is not disclosed to an unauthorized person.

Children's Privacy

11. Children's Privacy

PresentID services are generally intended for organizations, businesses, and users who are legally permitted to use the relevant service. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that information relating to a child has been provided to PresentID inappropriately, please contact us so that the matter can be reviewed and appropriate action can be taken.

Third-Party Services

12. Third-Party Services and Links

PresentID websites or applications may contain links to third-party websites, platforms, applications, or services. These third-party services operate independently and may have their own privacy policies and practices.

PresentID is not responsible for the privacy practices, security, content, or policies of third-party services that are not controlled by PresentID. We recommend reviewing the applicable privacy notices before providing personal information to external services.

Business Changes

13. Business Transfers

In the event of a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, information may be transferred as part of the relevant transaction where legally permitted.

Any such transfer will be handled in accordance with applicable legal requirements and appropriate confidentiality and security obligations.

Policy Updates

14. Changes to This Privacy Policy

PresentID may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, legal requirements, or privacy standards.

When material changes are made, we may provide appropriate notice through our website, applications, or other available communication channels. The updated policy will become effective on the date specified in the revised version.

We encourage users and customers to review this Privacy Policy periodically to remain informed about how PresentID handles information.